Are you finding that you are on the phone with messengers for longer than you would like? Do you find that you’re making more calls but not getting the ‘right’ messaging service the first time? There are 3 common mistakes customers make when calling a courier service.
- They call but don’t know what kind of courier they want
- They have no idea of the weight of the object.
- They expect it to cost much less than what they have been quoted
Let’s look at common mistakes that people make individually.
They call but don’t know what kind of messenger they want. This is a very common mistake and some courier companies are happy to advise on the type of courier appropriate for the item to be delivered. A little research before you call will mean you’ll be calling the right service for the item. Googling 2 minutes can save 15 minutes on the phone.
They have no idea of the weight of the object.
Each vehicle can carry a certain weight, the appropriate vehicle for your delivery will depend on the weight of the item. Even if the item is for parcel courier rather than same day courier, the weight still needs to be known as the price increases as the weight increases.
They expect it to cost much less than what they have been quoted
Would you get in your car and drive 200 miles for £20? Nope? So why do you think a messenger will? When you add up the costs of fuel, wages, insurance and other things, you’ll see that delivering goods can be expensive, be realistic in your expectations and remember if you wouldn’t, why would they?
And a bonus tip to make your life easier when comparing messaging services…
Be sure to compare similar products in service comparisons. A parcel service is very different from a same day courier service. When comparing prices, make sure you are comparing the exact same type of courier or you could be disappointed.
Avoiding these common mistakes will allow you to get the correct courier service for your items and improve the service your business provides to your customers.